Returns and Exchanges
As part of our commitment to delivering expert, unbiased beauty advice, our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.
We want you to be happy and can offer a refund or exchange.
Returning your items
Goods must be returned within 30 days of the goods being delivered to you.
Please contact us via email to organise the return: info@jwmicroblading.com
Enclose your name, address, order ID number and reason for return/exchange with your returned products. Please keep your proof of postage in case you need it later.
Excludes e-gift cards, samples and gift with purchase, Sale, and clearance items. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that the original delivery charges are not refunded.
Refund
We will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.
We are responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. If the goods are being returned because they were incorrectly supplied, we shall notify the Customer of the refund within 48 hours of receiving the returned goods and the funds should appear in the Customer’s account within 3 to 5 days of notification.
In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.Once your refund has been processed, it can take your card provider up to 5 working days to credit your account.
